Join the Mailing List
Join the Mailing List

Booking & Cancellation Policy

I completely understand that life can be unpredictable, and I’ll always do my best to be fair and flexible. The following guidelines help us both keep things running smoothly. By making a booking for any type of session or pack, you agree to the terms outlined in this policy.
Session Format & Platform

All sessions are held online via Zoom, unless otherwise agreed in writing. You’ll receive your unique Zoom link once payment has been received. In the event of significant technical difficulties or connection issues, we’ll reschedule the remaining time of your session at no additional cost. Minor interruptions will be handled on a case-by-case basis.

Payment & Booking Confirmation

Once a session time is agreed via email, it will be held for a maximum of 48 hours pending payment. If payment is not received within 48 hours, the session will be released and the booking process will need to start again.

Packages & Block Bookings

Packages and multi-session blocks must be paid in full upfront, and sessions must be used within 6 months of purchase unless otherwise stated.

If you (the client) need to cancel or reschedule

  • Please give at least 48 hours’ notice to avoid being charged.

  • You may reschedule a lesson twice within 6 months; after that, the lesson will be forfeit.

  • If you cancel with less than 48 hours’ notice, you’ll be charged the full amount, and no reschedule will be offered.

If I (the teacher) need to cancel or reschedule

  • I’ll reschedule at a time that works for both of us.

  • I’ll always aim to give as much notice as possible.

Refunds

  • No refunds are given for lessons, whether cancelled or missed.

  • If a lesson is rescheduled (by either of us), it will retain its original length and price.

Attendance & Lateness

  • If you arrive late, your lesson will end at the scheduled time.

  • If you miss the lesson entirely, it’s forfeit (no refund or reschedule).

  • If I arrive late, you will still receive the full lesson time.

Expiry & Time Limits

All sessions expire 6 months after purchase, whether used or unused.

Confidentiality

All sessions are conducted in confidence. Personal information shared during lessons, coaching, or breathwork will not be disclosed to third parties without your consent, except where required by law. All data is stored in accordance with GDPR Guidelines.

Health & Responsibility

Breathwork and coaching sessions are not a substitute for medical or psychological treatment. By booking, you confirm that you are responsible for your own wellbeing during and after the session, and that you will inform me of any relevant health conditions in advance.

Exceptional Circumstances

I understand that sometimes things happen beyond our control. In genuinely exceptional circumstances (for example, serious illness, accident, or family emergency), I may use my discretion to offer a reschedule, credit, or refund outside of the usual policy.

Policy Updates

These terms are reviewed and updated periodically. The most current version will always be available on my website.